I have not sent one myself, but asked at AGPNY about it. They told me that they will clean the vinyl (may be using the cleaning powder?), give her hair a good brush and re-style it in the original do.
No conditioning of the hair is included, and it did not sound like they are doing much to the cloth bodies either.
You get the hospital box, gown and balloon, as well as the "good health" certificate.
I was left with the idea that you are better off doing it yourself! At least, it will be cheaper.
Ana [img]graemlins/wilted.gif[/img]